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Good job! I used to work for them and I've heard what they say and do with people who want to return their un used cases. When selling the cases, they have no problem 'exchanging or returning the bottles you haven't drank', but once you actually call and try to, they give you the run around. Sometimes they demand that you exchange it for another wine. Also, they NEVER return all of your money. They only return the total amount less the bottles you already drank. They tell you something entirely different during the pitch.
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